Join a high-performance team redefining what BPO can be. Multiple positions open across departments.
Who We Are
Built for Performance, Driven by People
SoftCalls is a global Business Process Outsourcing firm specializing in call center operations, IT solutions, and back-office services. We blend technology with human expertise to deliver measurable results for our clients across multiple industries.
Industry-certified agents with specialized training programs
State-of-the-art technology infrastructure for seamless operations
Dedicated QA teams ensuring every interaction exceeds standards
Scalable solutions tailored to your specific business needs
Multi-campaign expertise from ACA to Final Expense Insurance
Our teams consistently exceed industry benchmarks through relentless training and dedication.
🏆
12K+
Successful Enrollments This Year
📞
1M+
Calls Handled Annually
⭐
4.9/5
Average Customer Satisfaction
🎯
94%
First Call Resolution Rate
📈
40%
Revenue Growth for Clients
🌍
15+
Countries Served Globally
What We Offer
Our Core Services
Three pillars of excellence powering your business forward.
01
📡
BPO Solutions
End-to-end business process outsourcing with trained agents, quality assurance protocols, and real-time performance tracking across all major campaigns.
InboundOutboundLead GenSales
02
💻
IT Services
Comprehensive technical support, software solutions, infrastructure management, and digital transformation services tailored to modern business demands.
Tech SupportCloudDevCRM
03
🗂️
Back Office Support
Efficient data processing, document management, claims handling, verification services, and administrative support to streamline your internal operations.
Data EntryVerificationClaimsAdmin
Active Programs
Our Campaigns
Specialized campaigns driven by expert agents with in-depth product knowledge.
🏥
ACA
Affordable Care Act enrollment specialists helping Americans access quality healthcare coverage with expert guidance.
🛡️
SSDI
Social Security Disability Insurance assistance — connecting eligible individuals with the benefits they deserve.
💼
Final Expense
Compassionate agents helping families secure peace of mind with affordable final expense life insurance plans.
💊
Medicare
Dedicated Medicare specialists guiding seniors through plan options to find the best coverage for their needs.
📋
Insurances
Broad insurance campaign coverage across auto, home, life, and health — complete multi-line sales support.
⚙️
Back Office Support
Operational backbone services including data verification, document processing, and claims management.
Our Promise
Leading Call Centre, Proving Excellence Every Day
At SoftCalls, excellence is not an aspiration — it's our operating standard. We build environments where agents thrive, clients grow, and performance speaks louder than promises.
🎓
Continuous Training
Weekly coaching sessions, script workshops, and compliance updates keep agents at peak performance.
📊
Real-Time Analytics
Live dashboards, call monitoring, and KPI tracking give you complete visibility into your campaigns.
🔒
Compliance First
Strict adherence to TCPA, HIPAA, and industry regulations protects your brand and your customers.
🤝
Dedicated Account Teams
Personal account managers who understand your goals and act as an extension of your business.
📞
Ready to Scale?
Let's Build Something Exceptional Together
Partner with SoftCalls and experience the difference of a BPO team that treats your business like their own.
We are a results-driven BPO powerhouse built on the foundation of talent, technology, and trust. Delivering measurable impact to clients across the globe.
Our Mission
What Drives Us Forward
🎯
Our Mission
To empower businesses worldwide with exceptional outsourcing solutions that drive growth, reduce costs, and enhance customer experiences.
🔭
Our Vision
To be the world's most trusted BPO partner — recognized for integrity, innovation, and the transformative impact we create for every client.
💡
Our Values
Excellence, Transparency, Compliance, Innovation, and People-First culture. These aren't just words — they're how we operate every single day.
Our Team Structure
The People Behind SoftCalls
TL
Team Leads
Campaign Supervisors
Drive daily operations, mentor agents, and ensure campaign KPIs are consistently met.
FR
Fronters
Lead Generation Agents
Expert cold-callers and openers who identify and qualify prospects for the sales pipeline.
QA
QA Specialists
Quality Assurance
Monitor calls, evaluate performance metrics, and ensure compliance standards are upheld.
VR
Verifiers
Data Verification
Confirm and validate customer data, enrollment details, and compliance documentation accurately.
Why Us
What Sets Us Apart
🌐
Global Reach
Serving clients across North America and beyond with multilingual capability and round-the-clock availability.
⚡
Fast Ramp-Up
From agreement to fully operational campaigns in as little as 2 weeks thanks to our trained talent pipeline.
🔐
Data Security
Enterprise-grade security protocols, HIPAA compliance, and strict data governance to protect your information.
📱
Modern Tech Stack
CRM integrations, predictive dialers, AI call analytics, and real-time reporting dashboards built for scale.
What We Deliver
Our Services
Three powerful service pillars designed to elevate your operations, reduce overhead, and accelerate business growth.
📡
BPO Solutions
Our flagship offering — comprehensive Business Process Outsourcing designed for scale. From inbound customer service to outbound sales campaigns, our trained teams represent your brand with excellence. We specialize in high-volume insurance and benefits campaigns, delivering consistent results through technology-enhanced processes and rigorous quality management.
End-to-end technology solutions that keep your business running smoothly. Our IT team provides infrastructure management, technical support, software development, and digital transformation services. We integrate with leading CRM platforms, deploy predictive dialers, and build custom reporting solutions to give you complete operational visibility.
IT helpdesk & technical support
CRM setup, integration & management
Predictive dialer configuration & maintenance
Cloud infrastructure & hosting solutions
Custom software development
Cybersecurity & compliance management
🗂️
Back Office Support
The operational backbone every growing business needs. Our back office teams handle the essential but time-consuming tasks that keep your front-line focused on revenue. From data entry and document verification to claims processing and compliance tracking, we ensure accuracy, speed, and accountability in every task.
Data entry, cleansing & validation
Document management & processing
Claims handling & verification
Compliance documentation & audit support
Order processing & fulfillment tracking
Administrative support & scheduling
Our Campaigns
Specialized Campaign Expertise
🏥
ACA – Affordable Care Act
Our ACA specialists are fully trained on plan options, subsidy eligibility, and enrollment windows. We help Americans find and enroll in the right health coverage with speed and accuracy.
🛡️
SSDI – Disability Insurance
Compassionate agents trained to identify eligible SSDI candidates and connect them with legal and advisory services that can help secure their rightful benefits.
💼
Final Expense Insurance
Sensitive, consultative sales approach to help seniors secure affordable burial and final expense coverage. High close rates through empathy-driven scripts and thorough agent training.
💊
Medicare
Navigate the complexities of Medicare Parts A, B, C, and D with specialized agents who simplify options for beneficiaries and ensure compliant enrollment processes.
📋
Multi-Line Insurance
Versatile agents covering auto, homeowners, life, and health insurance campaigns. Flexible scripts and training protocols adapt quickly to new carrier requirements.
⚙️
Back Office Support
Full back-office campaign support including policy verification, data entry, document collection, and quality assurance for high-volume processing environments.
Ready to Launch Your Campaign?
Tell us your goals and we'll build a custom BPO strategy to get you there faster.
Ready to partner with us? Have questions about our services? Our team is standing by to help you build a winning BPO strategy.
Let's Start a Conversation
Whether you're looking to launch a new campaign, scale existing operations, or explore our full suite of services — we're here to help you succeed.
📧
Email Us
info@softcalls.com
📞
Call Us
+1 (800) SOFTCALL
🕐
Operating Hours
24/7 – We never close
🌍
Global Operations
Serving clients worldwide
We're Also Hiring!
Looking for Team Leads, Fronters, QA Specialists, and Verifiers. Join a high-performance culture that rewards excellence.
Team LeadFronterQA SpecialistVerifier
Send Us a Message
✅
Message Sent!
Thank you for reaching out. Our team will get back to you within 24 hours.
Join the Team
Build Your Career at SoftCalls
We don't just offer jobs — we build careers. Join a culture that rewards performance, invests in growth, and celebrates every win together. Multiple positions open now.